Source: New York Post
The Long Island Rail Road’s commuter satisfaction is tanking after transit bosses hiked fares, ended some ticket options and started slapping riders with surcharges for activating tickets after they’re on board. Rider satisfaction now sits at 73% after dipping seven points since January’s fare hike and ticket changes —- making it the LIRR’s second drop in the last 3 years and the steepest decline since falling 13% back in 2023, according to the Metropolitan Transportation Authority’s own survey. “The new rules are annoying — [the MTA] gets me from location A to location B without many issues, that’s about it,” LIRR rider Jeremy told The Post about this year’s changes.
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