Pizza Hut's AI system caused 'cascading' problems and $100M in damages, franchisee alleges in new suit

Source: Business Insider

Pizza Hut's AI system caused "cascading operational breakdowns and customer dissatisfaction," resulting in $100 million in damages, a franchisee alleged in a new lawsuit. Illustration by Budrul Chukrut/SOPA Images/LightRocket via Getty ImagesA Pizza Hut franchisee alleged in a lawsuit that the chain's AI system damaged its business. The suit alleges that the system led to delays and cratering sales at over 100 restaurants.