Marc Benioff says Salesforce has cut 4,000 roles in support because of AI agents

Source: Business Insider

Marc Benioff, founder, chairman and co-CEO of Salesforce, speaks at an Economic Club of Washington luncheon in Washington, DC, on October 18, 2019NICHOLAS KAMM/AFP via Getty ImagesSalesforce used AI agents to cut support staff from 9,000 to 5,000 employees. AI agents enhance productivity by handling untapped sales leads, Marc Benioff said. AI's rise may alter management structures and how work is distributed, tech executives say.