Source: Business Insider
Getty Images; Alyssa Powell/BIOne member of Sumaiya Noor's customer service team is trying to overachieve — and it's causing her some problems. Her AI agent is trained to loop her in when faced with a task it can't handle. However, she's noticed that over time, it tries to solve problems outside its scope, providing inaccurate answers with great confidence, which leads to dissatisfied and angry customers.
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