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Chick-fil-A on whether AI will take over its drive-thru as rivals embrace new tech

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Originally Published by: Pool supplies giant files for bankruptcy and plans to close 76 stores More than 500,000 eye drops pulled from pharmacy shelves over sterility concerns Terror group claims control of Mideast leader's home as fighting intensifies Chick-fil-A is bucking a growing fast-food industry trend, with CEO Andrew Cathy saying the chicken chain does not plan to use artificial intelligence to take customers’ drive-thru orders. While Chick-fil-A is exploring potential uses for AI behind the scenes, Cathy told CNBC that the company wants to preserve human interaction in its drive-thru lanes even as competitors increasingly experiment with automated ordering technology. “From our experience, we really want that hospitality to be human to human,” Cathy told the outlet.

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