'A bunch of red tape': Student-loan borrowers can't get clear answers from the companies that manage their debt

Source: Business Insider

Student-loan borrowers describe challenges getting information from their servicers' customer service. Getty Images; Alyssa Powell/BIStudent-loan borrowers said they're facing challenges getting clear information from their servicers. Some have faced long hold times, while others received conflicting payment information.

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'A bunch of red tape': Student-loan borrowers can't get clear answers from the companies that manage their debt

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