Source: International Business Times
Starbucks terminated its AI-powered inventory counting system across all North American stores this week, nine months after deploying it as a centerpiece of CEO Brian Niccol's "Back to Starbucks" turnaround — the most prominent enterprise AI rollback in retail so far in 2026. An internal newsletter reviewed by Reuters and confirmed by two employees stated plainly on Monday, May 19: "Starting today, Automated Counting will be retired. Beverage components and milk will now be counted the same way you count other inventory categories in your coffeehouse.
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