Home Depot says ‘bye’ to a traditional customer service feature in favor of AI

Source: New York Post

Home Depot is letting go of a traditional store feature and introducing a new customer support system. The retailer is replacing their old-school phone menus with an AI-powered voice agent to provide support for customer calls four times faster, according to the company. “Say ‘bye’ to the traditional phone menu,” Home Depot wrote in a news release.