Source: Business Insider
Marc Benioff, founder, chairman and co-CEO of Salesforce, speaks at an Economic Club of Washington luncheon in Washington, DC, on October 18, 2019NICHOLAS KAMM/AFP via Getty ImagesSalesforce used AI agents to cut support staff from 9,000 to 5,000 employees. AI agents enhance productivity by handling untapped sales leads, Marc Benioff said. AI's rise may alter management structures and how work is distributed, tech executives say.
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