AI is raising the bar for sales — and Microsoft's layoffs prove the 'relationship guy' is out, says a software investor

Source: Business Insider

Microsoft began culling less than 4% of its workforce, or about 9,000 employees, earlier this month, many of them generalist sales reps. Sven Hoppe/picture alliance via Getty ImagesThe traditional "relationship guy" in sales might be on the way out, said a software investor. AI has raised the bar for customer expectations, said Jason Lemkin, an investor in software startups.