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How Heathrow partnered with Salesforce to build a customer-service AI agent

Heathrow
Business Insider Fews App News Provider
Fews App Post Time Hace 4h

Heathrow is the UK's busiest airport. HeathrowHeathrow's AI assistant handles traveler inquiries via WhatsApp, reducing the need for phone calls. Heathrow leveraged its longtime partnership with Salesforce to create the tool, called Hallie.

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