Saying the Customer Is Always Right Is a Leadership Failure Hiding in Plain Sight

Fuente: International Business Times

Geri Lynn I have spent decades in business hearing the same phrase repeated as if it were doctrine: the customer is always right. It is often framed as a standard of excellence, a signal that a company is committed to service. But in my experience, that mindset, when taken literally, does more damage than most leaders are willing to admit.